Wholesale & Retail Food Alliance

Total Quality Management (TQM)
quality processes for the wholesale & retail food industry

Total Quality Management (TQM) is a management strategy aimed at embedding awareness of quality in all organizational processes.

TQM has been widely used in manufacturing, education, government, and service industries, as well as NASA space and science programs.

Total Quality Management for the wholesale & retail food industry:
  1. provides an umbrella under which everyone in your retail food operation can strive for and create an environment of food safety and customer satisfaction.
  2. is a people-focused management system that aims at continual increase in food safety and customer satisfaction at continually lower real costs.
  3. requires that the retail food establishment maintain this quality standard in all aspects of its business. This requires ensuring that things are done right the first time and that defects and waste are eliminated from operations.